Shipping & Returns

Shipping

Enjoy complimentary shipping and returns on all orders.

Shipping Times & Rates

Currently we are only able to accept online orders to shipping addresses within the United States. Lafonn does not ship orders to post office boxes. Lafonn is able to accept post office box addresses for your billing needs.

For each address within the United States, the following charges apply:

Standard Express Shipping Rate: $0

Please allow 2-3 business days. Items ordered together may not always ship together.

•  Complimentary shipping is only available for orders placed on the U.S. website for delivery within the continental United States.
•  You will receive a confirmation with an Order ID. Once your order is shipped, you will receive an email with tracking information.

Next-day delivery: $30 without signature confirmation

Orders placed before 12:00 PM PT will be processed the same day for next business day delivery. Orders placed after 12:00 PM PT will be processed the next business day. Please call Customer Service at 855-252-3666 if your order requires Saturday delivery. Sunday and holiday delivery is not available.

Returns

Returns and refunds are not accepted after 30 days of purchase. We do not offer exchanges. Please contact returns@lafonn.com if you have any questions about our return policy.

How to Return Your Purchase:

1.  Go to the Return Requests page to complete the Return Request process.
2.  Once the Lafonn Product Return Request is submitted successfully, a return label will be emailed to you within three (3) business days. The return label contains a Return Authorization (RA) Number, Lafonn’s address as the ship-to address and your address.
3.  Once you receive the return label, place the item(s) in its original packaging along with all promotional material received in the original package.
4.  Attach the return label to the outside of the box and seal the box securely.
5.  Drop off your package to the nearest designated carrier facility listed on your return label.

IMPORTANT:  We do not accept liability of lost packages for goods returned.

Return Conditions:

•  Items must be returned in their original condition with the hangtag intact. Returned items that are not in their original condition will be rejected and sent back to sender.
•  Only one return label can be generated for each Order Confirmation Number. Contact customerservice@lafonn.com if more than one return label is needed.
•  All returns are subject to inspection by our Quality Control team before a refund is processed.